TERMS OF PURCHASE
This agreement governs the purchase by you (“Buyer”) of any product from Stratus Metals,
Inc., doing business as Stratus Auto Equipment, a corporation organized under the laws of the
State of Texas, and located in Brazos County, Texas (“Seller”).
Shipping and Delivery
Delivery – Buyer must provide its full legal name if an entity, as well as a contact person.
Products will be shipped by freight to a commercial address, or a shipping company’s
freight terminal, all within the 48 contiguous United States. There is a additional fee for
Residential Deliveries, this will be a curb side drop off. The product will be shipped through
freight to Buyer’s address, or the shipping company’s freight terminal. Buyer is responsible
for all costs of unloading the product from the shipper’s truck if shipped directly to Buyer,
or retrieving it from the shipping company’s freight terminal (Forklift, Lift Gate,
Residential Delivery, Limited Access, Inside Deliveries, etc.). Buyer must be able to unload
the product from the shipper’s truck within 30 minutes, or be subject to additional charges
from the shipper. Buyer is solely responsible for any storage and re-delivery charges from
the shipper.
Pick-up – Buyer may pick up items at our facility at 8413 Calibration Court, College
Station, Texas 77845, by contacting our staff at 512-640-9896.
Inspection – Buyer has the right to inspect all products tendered for delivery, or picked up
at Seller’s facility, before delivery is considered complete under this agreement. This
inspection may take place only at the place for delivery, or pick up at Seller’s facility. If
Buyer rejects any product, it will be immediately returned to Seller, all pursuant to the
Returns section, below. The cost of inspection will be borne by Buyer, except in any
instance in which goods properly have been rejected.
Acceptance – Since time is of the essence, Buyer agrees to notify Seller in writing of Buyer’s
rejection of the product within three business days after delivery. Otherwise, they will be
deemed accepted. In the event a product is rejected, Buyer will hold the product at its place
of business until the time Seller has had a reasonable opportunity to coordinate a return, all
as set forth in the Returns section, below.
Returns
1. Returns – Returns / exchanges will only be accepted within the first month after delivery.
After the first month, replacement parts will be used to repair any damages or defects.
Customers returning products without defects will be responsible for return shipping and
restocking fee. No product may by returned nor will it be accepted without a Return Material
Authorization number (RMA), which can be obtained by calling 512-640-9896, or emailing
them at sales@stratusautoequip.com. Please allow up to two business days to respond to a
request for an RMA. The product must be returned in its original packaging, and unused. We
do not offer exchanges.
2. Cost of Shipping – Buyer is responsible for the cost of shipping the product to Seller’s facility
at 8413 Calibration Court, College Station, Texas 77845, except in the event Seller shipped a
product other than the one Buyer ordered, or the product is found to be defective or damaged
due to actions or omissions other than those of Buyer or Buyer’s agents.
3. Refunds – Refunds will be processed within seven working days of receipt of the product, and
we will contact you via email from sales@stratusautoequip.com. Refunds will be issued to the
original form of payment used to purchase the product, or if by check, solely to the person or
entity that made the original purchase.
4. Restocking Fee – Returns following shipment of the product are subject to a restocking fee of
30 percent that will be withheld from any refund. Buyer agrees that the restocking fee is not
intended as a penalty, but rather is a reasonable estimate of costs incurred by Seller, such as
coordinating the product’s return, and placing it back into inventory and relisting it for sale.
Cancellation of orders prior to shipping will be refunded, less a $250.00 restocking fee. No
restocking fee shall be charged for products found to be defective or damaged due to actions or
omissions other than those of Buyer or Buyer’s agents.
Warranty
1. Limited Warranty – Seller warrants that the product’s components will be free
from defects in workmanship and materials for those periods set forth in the
warranty sheet, below, all from the date of delivery, subject to the following terms:
a) This warranty is extended solely to the original purchaser, and is not transferrable
nor does it extend to any subsequent purchasers;
b) This warranty covers solely the product and each of its component parts as listed
in the warranty sheet, below;
c) In the event of a defect, malfunction, or other failure of the product not caused by
any misuse or damage to the product, ordinary wear and tear, or lack of required
maintenance, all while in Buyer’s possession, Seller will remedy the failure of defect,
without charge to Buyer, within 30 days of written notice from Buyer. The remedy
will consist of repair or replacement of the product or part, or refund of the
purchase price, at Seller’s option. However, Seller will not elect to refund the
purchase price unless it is (i) unable to provide a replacement, (ii) repair is not
commercially practicable, or (iii) repair or replacement cannot be made within the
time for performance. This warranty does not include on-site repair or installation.
Normal wear and tear includes, but is not limited to replacement of shims and slider
blocks for vehicle lifts;
d) If the product or one of its component parts contains a defect or malfunction,
after a reasonable number of attempts by Seller to remedy the defect or
malfunction, Buyer is entitled to either a refund or replacement of the product or its
component part(s), at the election of Buyer.
e) To obtain performance of any obligation under this warranty, Buyer may email
Seller at support@stratusautoequip.com or call at 512-640-9896. Or, Buyer may
enter their information in the form at
https://stratusautoequip.com/pages/warranty.html and Seller will respond within
two business days. When contacting Seller, please provide the date of purchase,
name of company or person that purchased it, the method by which the order was
placed, model and serial number, who installed it, email address, shipping address,
and phone number; and,
f) This warranty gives you specific legal rights, and you may also have other rights
that vary from state to state.
Seller may require that any defective part be returned at Buyer’s expense to Seller’s
facilities for inspection to determine whether it is defective, or otherwise
malfunctioning.
In no event shall Seller be liable, and Buyer waives any claim for liability, for damage
to anything, including the product itself, caused by use of the product on an
inadequate concrete floor.
Seller does not warranty cosmetic blemishes unless it affects the safety or
functionality of the product.
Seller may make product design changes or other improvements without any
obligation to update previously sold equipment.
2. DISCLAIMER OF IMPLIED WARRANTIES. ANY PRODUCT PURCHASED BY BUYER
UNDER THIS AGREEMENT IS SOLD ON AN “AS IS” BASIS, AND SELLER DISCLAIMS
ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCT. THE SOLE WARRANTY
OF THE PRODUCT IS THE EXPRESS WARRANTY SET FORTH HEREIN.